Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: June 2024

1. Payment Plans (Rent to Own Contract)

What is Rent-To-Own? How is it different from other types of financing?

Rent-to-Own is a way to get a gaming computer without paying the full price upfront. Here’s how it works and how it’s different from other financing:

  • Pay Over Time: Instead of paying all at once, you make smaller payments each month. After a certain period, the computer becomes yours.
  • Flexible Start: You don’t need a lot of money to start. It’s easier to get the computer you want right away without saving up.
  • Fits Your Budget: You can choose a payment plan that works best for you.
  • Repair Coverage: While you’re renting, we take care of any hardware problems. If something goes wrong, we’ll fix it for you.

 

How It’s Different from Regular Financing?

  • More Flexibility: Rent-to-Own is more flexible. You have options to buy the equipment early, pause payments if you return the equipment, and you don’t need perfect credit to qualify.
  • Less Upfront Cost: Traditional financing might require a large down payment or strict credit checks, but Rent-to-Own makes it easier to start.

Rent-to-Own lets you enjoy your gaming computer now and pay for it in a way that suits your budget and needs.

 

How is a Rent-To-Own contract flexible?

Our Rent-To-Own contracts are very flexible. You have three options:

  1.  Own the equipment by making all the rental payments.
  2. Buy out early
  3. Return the equipment and end your contract.

You don’t need to decide right away. You can choose the option that works best for you when the time comes.


 What is an early purchase option? 

The early purchase option lets you buy out your agreement before it ends, saving you money compared to making all the rental payments. Here’s how it works:

  • Save Money: The sooner you buy out your agreement, the more you save. Instead of paying for the full rental term, you can pay a lump sum to own the equipment sooner.
  • Same As Cash Period: If you buy out within the first 90 days (or 3 months in California and New York), you’ll only pay the cash price of the equipment, just like if you paid for it upfront.
  • How to Get a Quote: You can contact us anytime to get a buyout quote or check the buyout price on our online account portal.

Choosing the early purchase option can be a great way to save money and own your equipment faster!

2. Application and Approval Process

Why do I need to apply?

To start a new account with us you need to apply and get approved. Don’t worry, it’s super quick and easy and you can do it all online in minutes!

 

What if I have bad credit or no credit at all?

Don’t worry! Our application process is very friendly. We can approve most people who apply, even if you have bad credit or no credit. Plus, applying won't hurt your credit score at all, so there's no risk. Go ahead and apply today to see if you get approved!

 

Are there any requirements to be eligible to apply?
Yes, there are a few things you need to have to apply:

  • Be 18 years or older: You must be an adult to apply.
  • Have an active bank account: You need a bank account that you use.
  • Have your own phone number: We need a way to contact you.
  • Have a verifiable source of income: You should have a job or another source of money.
  • Have a credit or debit card in your name: You need a way to make your payments.

What information do I need to provide?
You will need to give us some basic information, plus a few extra details:

  • Name, address, and contact information: Standard stuff so we know who you are and how to reach you.
  • Social Security number and date of birth: This helps us verify your identity.
  • Monthly income: We need to know how much you earn each month to decide how much we can approve for you. Be honest about this! We might check, and if the information isn’t accurate, we might take back the approval.

We are serious about keeping your information safe. Your data is encrypted and only accessible by authorized personnel. We never share or sell your information to unauthorized third parties.

 

What happens after I submit my application?
Once you submit your application, we process it right away through our website. You’ll get an answer in just a few seconds. If we approve you, you’ll receive an account limit. 

3. Starting A New Lease

How Do I Place An Order?

Ordering from our website is easy! Here’s how it works:

  1.  Browse Products: Look through the gaming computers and accessories we offer.
  2. Add to Cart: Click on the items you want to lease and add them to your cart.
  3. Check Your Limit: Your cart will show if the total cost fits within your approved account limit.
  4. Checkout: Once you’re done shopping, go to your cart and follow the steps to check out. 

Just like shopping on any other online store, it’s quick and simple!

 

What Happens After I Place An Order?

After you place your order, here’s what happens next:

  1.  Confirmation Call: One of our team members will call you to confirm your order.
  2. Collect Details: During the call, we’ll ask for some extra details to set up your contract.
    • We’ll talk about your payday schedule to match your payment dates with your paydays.
  3. Sign the Agreement: Once we have all the details, you’ll sign your lease agreement.
  4. Order Processing: After you sign, we start getting your order ready and fulfill it as soon as possible.

This way, we make sure everything goes smoothly and fits your schedule!

 

When Will I Receive My Item(s)
The time it takes to get your items depends on what you order. Here’s a general idea:

  • New Desktops & Laptops: These take about 2 weeks to build before they ship.
  • Accessories: These usually ship out within 2-3 business days.
  • Used Desktops & Laptops: These also ship out within 2-3 business days.
  • Ready-To-Ship Desktops & Laptops: These are super fast and ship out within 1-2 business days.

We always try to stick to these timeframes, but if there are any delays, we’ll let you know right away. After your items ship, you’ll get an email with tracking information so you can see when your order will arrive. Shipping typically takes 3-5 business days.


Do You Offer A Satisfaction Guarantee?
Yes, we do! Here’s how our satisfaction guarantee works:

  • 15-Day Trial: You have 15 days from the day you receive your equipment to try it out and see if you like it.
  • Not Satisfied? If you're not happy with the equipment, just contact us within those 15 days.
  • Easy Return: We’ll arrange for you to return the equipment to us.
  • Get Your Money Back: Once we get the equipment back in its original condition, we’ll refund any rental payments you’ve made.

This way, you can be sure you’re getting exactly what you want without any risk.
 

4. Payments & Account Management

When Are My Payments Due?

Your payment due dates and amounts are clearly listed on the first page of your agreement. Here’s how you can find this information:

  • Check Your Agreement: Look at the first page of your contract; it has all your payment details.
  • Online Account Portal: Log in to our online portal to see your next due date, the amount you need to pay, and the price if you want to buy your agreement early.
  • Need Help? If you can't find this information, just contact us, and we’ll be happy to help you.

Our online account portal is a handy tool to keep track of your payments and any other details about your agreement.

 

How do I make my payments?

We automatically bill your payments on your due dates to the credit or debit card you have on file. If you need to update your payment method, don’t worry – our online account portal makes it easy to update your payment method.

What if I fall behind on my payments?
If you can’t make your payment on the due date, please contact our billing team by email, text, or phone. We’ll help you reschedule your payment. If you keep having trouble, remember you can return the equipment to stop more payments from adding up. We can also “pause” your agreement once we get the equipment back. You can start again later when your finances improve.


How Do I Buyout My Agreement Early?
Please contact us and we will process your buyout payment.

5. Finishing Your Agreement

What happens after I buyout or pay my agreement in full?

Congratulations on owning your equipment! Here’s what happens next:

  1.  Ownership Confirmation: You’ll receive an email from us confirming that you now own the equipment.
  2. No More Payments: Once you've paid in full, you won't have any more payments to make.
  3. Enjoy Your Equipment: The equipment is now completely yours to keep and enjoy.

If you have any questions or need further assistance, feel free to contact us.

 

I no longer want to lease my equipment, how do I return it?

If you want to return your equipment, here’s how you can do it easily:

  1.  Contact Us: Go to our online account portal and request a return.
  2. Choose a Return Option: We offer a few convenient ways to return your equipment:
    • Prepaid Label: We can send you a prepaid shipping label. Just pack the equipment in the box you received it in, attach the label, and drop it off at any FedEx location.
    • QR Code: We can send you a QR code. Take your packaged equipment to an authorized FedEx location, and they’ll scan the code to print a shipping label right there.
    • Packaging Service: If you don’t have the original packaging, we can send you a special code. Bring the equipment to a FedEx Print and Ship location, and they’ll pack and ship it for you at no extra cost.

No matter which option you choose, we’ll cover the cost of shipping it back to us.

6. Warranty & Technical Support

Help! I'm Having A Problem With My Item(s)

If your equipment isn’t working properly, follow these steps:

  1.  Contact Us for Help: Reach out to us right away. We’re here to assist you!
  2. Talk to a Technician: Our experienced technicians will help you over the phone to troubleshoot the problem.
  3. Free Repairs: If we can’t fix it over the phone, we’ll give you a free return shipping label to send the equipment back to us for repairs.
  4. Pause Payments: While your equipment is being repaired, we’ll put your payments on hold. You won’t have to make any payments until you get your equipment back and it’s working again.
  5. Damage Disclaimer: Keep in mind that we don’t cover repairs for damage that happens while in customer possession. If the equipment is damaged, contact us for a repair quote.

We’ll do everything we can to get you back up and running quickly!

 

What If I Have An Issue After My Agreement Is Complete?

Please contact us and we will assist you with receiving warranty service from the individual part manufacturers if coverage is still available.